What can they do when a dealer calls in and says - "Stop screwing with my system, everytime you do you take me down for days" TAC hangs up and says - "Another satified customer" Reynolds has removed so capabilities from the hands of TAC. If a dealership calls in and wants features turned on/off depending on what they are. Especially the security features, the best TAC can do is tell them they will have to check with their supervisors. "Someone from Reynolds will have to call you back" The most favorite line of TAC.
Don't get me wrong I am not throwing mud at TAC. What can they do when they are sitting at a desk getting paid to help, and the best they can tell the dealer is "Someone will have to call you back"?
It is like going to a gas station and looking at the price of gas. Then going in and yelling at the min wage person working there. Like that person has anything to do the price of the gas at the pump. You might as well yell at the wall. TAC is just a pawn, so Brockman himself does not have to take the nasty phone calls from the pissed off dealers.
I really feel bad for TAC because all they want to do is help and keep the current ERA system up and running. Of course when you have dumbass developers trying to do everything possible to screw up the dealers business it is a tall order.
TAC is a buffer between the customer and the people that really make the decisions. Keep that in mind dealers when you call the TAC and unload on them.
Of course from a dealer standpoint - unloading on someone makes you feel better because you know you are getting screwed everyday by Brockman and his team of Jerry Springer developers.
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